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Extra info for Collaborative process improvement : with examples from the software world
Executive endorsement of the effort will get things going and get some accountability in the organization. Without that endorsement, the workers mayor may not engage in the effort, depending on how passionately they believe in the effort, or on how much pain they are experiencing because of the current process. You can then conduct your first meeting and introduce a draft charter. You should present this as a draft only to get the team started on brainstorming on what the details of the charter should be.
2 E-mail Keep e-mails to a minimum in your organization. At most, keep any e-mail communications to a very short update. Furnish a link to your internal process website with a notice of either changes or successes. When teams are evaluated by the Quality Director, send a congratulatory e-mail out to the organization. You will probably need your business sponsor to send out organization-wide e-mails. CHAPTER 3 SUMMARY Key pOints from this chapter on gathering and disseminating information follow.
Below are more examples of common strategies: • Expand the customer base and enhance the franchise by pursuing multimedia opportunities. • Deliver an award-winning level of journalistic excellence, building public interest, trust, and pride. • Provide vigorous community leadership and support. • Instill an environment of internal and external excellence in customer service. • Empower and recognize each employee's unique contribution. 2 Disseminating the Information 41 • Achieve the highest standards of quality.