Download Applied Organizational Communication: Theory and Practice in by Thomas E. Harris, Mark D. Nelson PDF

By Thomas E. Harris, Mark D. Nelson

Utilized Organizational communique presents a present, in-depth research of the theories and practices serious to realizing organizational communique strategies in a world atmosphere. Exploring the various verbal exchange demanding situations in today’s companies, this article: Explains the influence of severe environmental impacts on all degrees; offers broad dialogue of groups, management, know-how, listening, and interpersonal communique; bargains present research, using a huge base of data and study; and Establishes hyperlinks among organizational communique and perceptions, idea, networks, and symbolic habit. construction at the winning beginning of the former versions, this 3rd variation has been completely up-to-date and revised to mirror the most up-tp-date organizational verbal exchange concept and study. positive aspects of this variation contain: wide actual lifestyles examples and stories Grounding in transactional communique and complex platforms techniques Macro and micro analyses of key subject matters and concerns As an obtainable and sensible exam of organizational conversation, this article is meant to be used in organizational conversation, management, organizational improvement, and organizational intervention classes on the complex undergraduate and graduate point.

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Extra resources for Applied Organizational Communication: Theory and Practice in a Global Environment (Routledge Communication Series)

Example text

The interactions between the various parts of the system result in the end-product being different from what each of the departments, individuals, or groups originally contributed to the process. Equifinality In addition, a systems approach points to the principle of equifinality, which means the same end-product or outcome can be reached through a variety of conditions. In other words, there are numerous ways to accomplish the same goal or reach the same conclusion. This aspect of a systems approach explains why different organizations, departments, and individuals can achieve comparable successes without necessarily following the same route or process.

And Chinese leaders attempt to understand each other’s actions and motives, both parties are proceeding from fundamentally different educational, training, and problem solving backgrounds. We return to globalization later in this chapter. indb 36 6/14/07 12:13:23 PM Perception and Paradigms • 37 Our second example allows us to examine health care for a second time, but with a different focus. Increasingly, organizations are facing significant financial demands in terms of health care costs and the effectiveness of programs promoting healthy living (Merx, 2005).

Studies indicate that patients who have been depersonalized, slighted, or treated abruptly are the ones that tend to sue (Bishop, 1994). On the other hand, patients treated with effective interpersonal skills including empathy and interest rarely sue. indb 35 6/14/07 12:13:23 PM 36 • Applied Organizational Communication other words, satisfaction with medical care has less to do with the doctor’s credentials or the success of the treatment than the interpersonal treatment received (Bishop, 1994; Levy, 1997).

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